Frequently Asked Questions

Fill out the order form on our website — no card needed to book — just your name and phone. Add your payment method later; you can even add a card after pickup and get a $10 welcome bonus. Choose your service, pickup date, time window, and preferences. We'll confirm via SMS and our driver will be there on time.

Yes — the minimum order for Wash & Fold is $40.00. There is no minimum for Wash & Press or Dry Cleaning, though individual item prices apply.

For Wash & Press and Dry Cleaning, yes — you can place the order and our team will note the items at pickup. For Wash & Fold, item selection isn't required since we price by weight. Just place your order and we handle the rest.

Same-day pickup may be available depending on schedule. Please call us directly at (347) 675-5023 to check availability. We'll do our best to accommodate.

We offer four pickup methods: In Person (you hand your bag to our driver), At the Door (we collect from outside your door), Lobby (we coordinate with building staff), and Curbside (you leave the bag at the curb). Choose what works best for your building and schedule.

We operate 7 days a week from 7 AM to 10 PM. You can select a 3-hour pickup window when placing your order.

Typically next-day after pickup, depending on service type and volume. Dry cleaning may take longer for specialty items. We'll confirm your estimated delivery date via SMS.

Yes. If your schedule changes, please call us at (347) 675-5023 as soon as possible. We'll do our best to accommodate reschedule requests.

Yes, always. We separate darks and lights as standard practice. If you have specific separation requirements, please note them in the Special Instructions field when placing your order.

You can choose from our available options: Free (hypoallergenic, standard), Premium (branded, +$4.00), or Kids (gentle formula, +$4.00). If you have a severe allergy or specific requirement, please call us.

Yes. Select "Kids" detergent when placing your order for a gentle, baby-safe formula. It is available for an additional $4.00.

Delicates, activewear, wool, silk, and items with potential for shrinkage should be hang dried. Select "Hang Dry" in your preferences (+$2.00 per piece hung) or note specific items in the instructions field.

Yes. We offer specialty cleaning for wedding dresses and other formal garments. Pricing varies based on the garment. Please call us at (347) 675-5023 to discuss before placing the order.

Yes. We recycle wire hangers. Simply include them with your next pickup and our driver will take them back.

You are NOT charged when you place the order. Your order is priced by our team after pickup (for Wash & Fold, we weigh the items; for other services, items are counted). You'll receive an SMS with your total, and payment is processed after your garments are ready for delivery.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) securely via Stripe. Your card is stored securely and charged only after your order is priced and confirmed.

Add a payment card to your account and we credit $10 to your balance — it comes off your first order automatically, no code needed. One bonus per customer, whether you order in the app or on the website, and you can add the card after pickup and still receive it.

Charges are generally final and non-refundable, as stated in our Terms & Conditions. However, if you have a concern about your order, please contact us at (347) 675-5023 and we will do our best to resolve it fairly.

Any discrepancy in item count must be reported within 48 hours of delivery, and your ticket must be presented. Unless a written list accompanied your bundle, our count is the reference. Our liability for any lost item is capped at 10 times our processing charge for that item.

We handle every garment with professional care. However, we cannot assume responsibility for damage caused by pre-existing weaknesses or defects in the fabric that were not apparent before processing. If you believe an item was damaged due to our handling, please contact us within 48 hours.